Return and Refund

Can I cancel my order?

You might cancel an order within 5 working hours since the order has been placed. In no situation will the customer be allowed to cancel an order post confirmation of an order by our team.

We want you to understand that our products are handcrafted and made to order. Once the order is confirmed it moves into production, which cannot then be reversed.

What if I received a broken bottle?

Please let us know within 24 hours of receipt of the package for us to act on it. Any notice given by a customer post 24 hours from delivery shall not be entertained.

What if I got a different flavour than what I ordered?

Please let us know within 24 hours of receipt of the package for us to act on it. Any notice given by a customer post 24 hours from delivery shall not be entertained.

What if I opened the bottle, and want to return it?

Sorry, We cannot accept opened bottles back.

When will I get my refund?

Refunds, if eligible, will be processed through the same online mode within 7 working days. Refunds will be done after deducting transaction charges.

CONTACT INFORMATION

Feel free to contact us regarding the above mentioned between 9 AM to 6 PM from Monday to Friday only.

If you have any questions, kindly contact us at info@drinkswa.com or call us on +91 8762313885.

SHIPPING

What are the delivery charges?

Nation Wide Shipping: Free shipping for orders above Rs 499. A Rs 40 additional charge for orders below Rs. 499.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible our courier partners have a holiday between the day you place your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. We do not work on Sundays and this is factored into the delivery dates.

What is the estimated delivery time?

We generally produce and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery is between 8 to 12 days depending on the geographical distance and number of working days.

Estimated delivery time depends on the following factors:

Product’s availability

The destination to which you want the order shipped and the networking of our delivery partners.

Are there any hidden costs /taxes on items sold by us?

There are NO hidden charges when you make a purchase on www.drinkswa.com

List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

“Swa Syrups” cannot ship to my area. Why?

Whether your location can be serviced depends on:

Whether we can ship to your location